Contact: VP of Human Resources
Email: hr@chartright.com
Phone number: (905) 671-4674
By mail: 2450 Derry Road East Hangar #6 Mississauga, Ontario L5S 1B2
Feedback: We welcome feedback through mail, telephone, and email. We will acknowledge feedback in the same manner it is submitted to us. Please note that we do not provide acknowledgments for feedback received anonymously.
Alternative Formats: Upon request, this plan and the details of the feedback process, along with contact information, can be provided in alternative formats. These formats include print, large print, braille, audio, or electronic formats compatible with assistive technology designed for individuals with disabilities. Requests for alternative formats can be made through any preferred means of communication by the Stakeholder.
Please be aware that alternative formats will be accessible within 15 days of the request, with the exception of Braille or audio formats, which will be available within 45 days of the request.
Employment
We have set up a central point of contact for all questions and requests related to accessibility.
We have been encouraging employees with disabilities to let HR know of any accommodations that can be made to make our workplace better.
We have updated our internal web content to include information on accessibility and support for employees with disabilities.
The Built Environment
We plan to identify barriers that may hinder current employees with disabilities and employees with disabilities that we may hire in the future.
These barriers may include:
Information and Communication Technologies (ICT)
We plan to ensure our information and communication technologies (ICT) are accessible.
We will be asking:
Communication, other than ICT
We plan to ensure our information and communication, other than ICT, is accessible. We will be asking ourselves the following:
The Procurement of Goods, Services and Facilities
Design and Delivery of Programs and Services
We will train staff who communicate with customers on how to interact and communicate with people with various types of disabilities.
We will consult persons with disabilities in the development of services directed to them.
We will offer to communicate with customers in person, by email, or in writing or any other alternative format requested by the customer.
We will provide accommodation to clients in order to deliver services without barriers. This includes but is not limited to:
We accept feedback on the design and delivery of our programs and services.
Transportation
We comply with all requirements of the Canadian Transportation Agency regarding the transport of people with disabilities.
Provisions of the CTA
In this section of our accessibility plan, we identify and list all the provisions from the Canadian Transportation Agencies’ accessibility-related regulations that apply to Chartright. Under ss. 170(1) of the Canada Transportation Act, Chartright will make regulations for the purpose of identifying or removing barriers or preventing new barriers including regulations respecting:
In order to comply with our accessibility-related requirements, Chartright has hired an accessibility consultant, remains current with accessibility-related news, trends, and best practices; and openly receives feedback for improvement and changes.
Consultations
To develop our Accessibility Plan, the HR department conducted individual consultations with respondents who identified as persons with disabilities through our Employment Equity survey. These one-on-one sessions allowed participants to express concerns, suggest accommodations, and contribute insights to improve our workplace environment.
We will continue to engage in regular consultations with persons with disabilities to not only manage our Accessibility Plan effectively but also to provide ongoing support to our employees. These consultations will be instrumental in addressing individual needs, ensuring a supportive workplace, and fostering a culture of inclusivity.
Contact: VP of Human Resources
Email: hr@chartright.com
Phone number: (905) 671-4674
By mail: 2450 Derry Road East Hangar #6 Mississauga, Ontario L5S 1B2
Published on June 1, 2023 Revised on March 15, 2024
To get in touch with us now, please call us at
1-800-595-9395 ext. 220